Refund and Returns Policy

Exchange Policy

• No exchanges supported. Customers are responsible for confirming all order details (size, design, quantity, address, etc.) before purchase. We do not accept exchanges due to incorrect selections.

Order Cancellation

• Time Frame: Cancellations are allowed within 6 hours of placing an order. After this period, orders may already be processed or shipped and cannot be canceled.
• Cancellation Fee: A 10% fee of the total order value applies.
• How to Cancel: Email support@pravyda.com with your request.

Return & Refund Eligibility

• Time Frame: Returns are accepted within 30 days of delivery. After 30 days, orders are considered accepted, and no refunds will be issued.
• Eligible Conditions: Refunds are offered for:
  • Damaged or shattered products.
  • Incorrect design, size, material, or product received.
  • Items differing from their original description.
• Ineligible Conditions: Returns are not accepted if:
  • Items are worn, washed, or modified.
  • Original tags are removed.
  • Defects are minor (e.g., loose threads that can be easily fixed).
  • Items are not in original packaging.

Proof Required for Refund

• Shipping label/receipt.
• Proof of purchase.
• Evidence of defects (e.g., photos).
• Email correspondence with Pravyda.

Return Process

1. Email support@pravyda.com with your refund request and required documentation.
2. Wait for a response (2–3 business days) with return instructions and address. Pack items securely and ship via a traceable carrier.
3. Send the tracking number or receipt photo to support@pravyda.com.

• Note: Do not return items without email confirmation. We are not liable for lost returns without prior approval.

Shipping Costs

• Customers are responsible for return shipping costs (not refunded).

Refund Processing

• Time Frame: Refunds are processed within 2 business days of receiving the return. An email confirmation will be sent upon receipt.
• Payment Timeline: Refunds, including original shipping fees, may take 10–15 days to appear, depending on your bank or card issuer.
• Still No Refund? Check your account, then contact your bank. If unresolved, email support@pravyda.com.

Important Notes

1. The 30-day policy begins upon delivery completion. No refunds are issued after this period.
2. Return shipping costs are the customer’s responsibility; no additional fees apply otherwise.
3. We are not liable for lost or damaged returns during shipping.
4. Contact support@pravyda.com before returning items to ensure eligibility. Unapproved returns will not be refunded.

Thank you,
Pravyda Customer Service Team